Privacy statement

Welcome to Albert Craiss GmbH & Co. KG.

Thank you for your visit and interest in our company. We place a high value on privacy and the protection of your personal details. We record a minimum of personal data and only that which is required to:

  • Perform our services
  • Perform contracts (including the initiation, conclusion and termination of a contract)
  • Process and respond to inquiries (contact form)
  • Ensure the security of customer accounts
  • Ensure the security of our operations
  • Improve our offerings
  • Prevent, detect and investigate potentially unauthorised or illegal activities, and to carry out our general terms and conditions

To ensure that you are fully aware of how we store and use personal data on our web pages, we provide you with this detailed and easily readable information. We assure you that we make all necessary technological and organisational efforts to protect your data.

By using this website you declare your consent to the processing of the data we acquire in the ways described here. You can withdraw your consent to data recording and storage at any time. Please contact us if you have any query concerning data privacy. Contact details for queries and the withdrawal of your consent are available under the legal information on our website.

This privacy statement applies to:

  • The Facebook account for Albert Craiss GmbH + Co.KG

1. Anonymous data recording
You can always visit our web pages without having to inform us who you are. For technical reasons we automatically record and store the server log data transmitted by your browser:

  • Browser type / version
  • Operating system
  • Referring URL (the previously visited website)
  • IP address (for spam protection and classification purposes)
  • Time of visit

The data saved from the server cannot and will not be assigned to an individual. The log data is automatically deleted following statistical evaluation. Please appreciate that server log data is vital for the protection and security of this website.

2. Recording and processing of personal data
For technical reasons, the software on our homepage records all information that you voluntarily transmit to us (e.g. registration, sending of comments etc.). This applies particularly to links, comments, email addresses and other voluntary data and content which you intentionally transmit. You are free to transmit made-up information. In the event of the misuse of our offerings, attacks or the publication of illegal content, the transmitted data will be forwarded by judicial order.

2.1 Contact form
The data you input via the contact form such as salutation, name, company name, title, email, address, country, message and contact request is recorded and used by us specifically to communicate with you.

2.2 Job vacancies
The data you input via the vacancies page such as salutation, name, company name, title, email, address, country, telephone number, message and the data you upload (e.g. CV, certificates etc.) are saved and used by us for the purposes of evaluating your application and any communication associated with the application procedure. All saved data undergoes automatic deletion in compliance with the currently valid statutory regulations.

2.3 Newsletter
If you have registered for our newsletter with your email address, this address will be used for our own promotional purposes. The newsletter contains information about campaigns, offers and new products. Your email address remains stored by us until you unsubscribe from the newsletter. Unsubscribing is possible at any time using the relevant link in the newsletter, via our homepage or by notifying us (no special form necessary). By unsubscribing you withdraw your consent for us to use your email address.

2.4 Customer login
You gain access to our "Online-Client" via the "Customer login" where you can record transfer orders, obtain status information and download transport documentation. This requires that we have set up access for you following submission of an approved application and that you have received the relevant login data from us. The personal data recorded here such as name, address, telephone number and email address is stored and used by us without your separate consent only for the purpose of delivering our services and to perform and conclude any contract agreed with you.

2.5 Employee login
Authorised employees gain external access to specific software via the "Employee login" section. This requires that we have arranged and activated access following submission of an approved application. No additional personal data will be recorded that goes beyond the scope of internal usage of this software.

2.6 Transport partner login
Authorised transport partners gain external access to specific software and data via the "Transport partner login" section. This requires that we have set up and activated access following submission of an approved application. We save and use personal data recorded here – such as name, address, telephone number and email address – without your separate consent only for the purpose of giving you user -related access to specific data (orders, statistics, etc.) that has been created as part of the commercial relationship with Craiss.

2.7 Support section
To provide you with the best possible support in using our systems, we provide an option for administrators from Craiss to access your computer – following your express consent –and/or your current CITRIX session. To enable this, you must perform a one-off download of the program "TeamViewer" from the corresponding link on our homepage. Following installation and running of this program, an individual session ID will be displayed which you provide to our administrators to obtain time-limited access to your system. You can terminate access at any time.

3. Cookies
The software installed on our servers uses cookies. Cookies are small text files which are stored in the visiting browser cache. They are used to make our internet presence user-friendlier, more effective and more secure – for example, to speed up navigation within our platform. Cookies also enable us to measure the frequency of page visits and general navigation patterns. Settings on how long cookies are stored, when they are deleted or their general refusal can be set by you via your browser settings. To do this, please read the software instructions. However, if you do change the settings, you may not be able to use the full functionality of the website.

4. Use of data traffic analysis tools

4.1 Google Analytics

Our website uses Google Analytics, a web analysis service from Google Inc., 1600 Amphitheatre Parkway, Mountain View, California, 94043, USA ("Google"). Google Analytics uses cookies (see point number 3). The information generated via the cookies about your use of this website is transmitted to a Google server in the USA and stored there. Google uses this information to evaluate website usage, to produce reports for website operators on website activity, and to provide other website services associated with internet usage. Google may also transfer this information to third parties inasmuch as this is regulated by law and as long as the third party processes the data on behalf of Google. We inform you that Google Analytics on this website has been extended with the code "gat._anonymizeIp();" to ensure an anonymized recording of IP addresses (known as IP masking).

Right of refusal:

Right of refusal – variant 1
(recommended for a general wish not to be identified via cookies for all websites visited by you; as long as this is supported by your browser):
You can prevent the recording of cookies by using the relevant setting in your browser software. If you do this, you may not be able to gain the full functionality of this and other websites.

Right of refusal – variant 2
(recommended if you want to prevent recording by Google Analytics of this site only; for all browsers that accept cookies, including smartphones):
You can also prevent Google from recording only visits to this website by setting an opt-out cookie which prevents future recording of your data when you visit this website. If you delete your computer's cache, you will need to reset this cookie. To do this, click here:

Right of refusal – variant 3
(recommended if you wish to generally prevent Google Analytics; only for Chrome, Internet Explorer 8 to 11, Safari, Firefox and Opera):
If you wish to prevent the recording through cookies of data associated with your usage of the website (including your IP address), as well as the processing of this data by Google, you can download and install the following browser add-on if it is available for your browser. To do this, click on the following link:

Further information on Google's terms of usage and data privacy is available under and/or under

5. Use of social plug-ins

5.1 Google "+1" button
Our website uses the "+1" button from Google+ (Google Plus) social network of Google Inc., 1600 Amphitheatre Parkway, Mountain View, California, 94043 USA, (referred to in the following as "Google").

For each visit to any one of our web pages with a “+1” button, the “+1” button enables the browser you are using to load and portray a visual representation of the “+1” button from the Google server. The Google server is then notified about which of our specific web pages you are currently visiting. When displaying a "+1" button, Google records your browser activity for a period of up to two weeks for the purposes of system maintenance and error rectification. There is no further evaluation of your visit to a webpage of ours with a "+1" button.

If you activate the "+1" button while logged into Google+ (Google Plus), Google stores, via your Google profile, information about the URL recommended by you, your IP address, and other browser-related information in order that your "+1" recommendation can be saved and made publicly accessible. Your +1 recommendations along with your profile name and your photo can be displayed as references in Google services such as in search results or in your Google profile (as a "+1" tab in your Google profile) or in other locations on websites and adverts on the internet.

The following internet address provides data privacy information from Google about "+1" buttons with details about the storing, forwarding and use of data by Google, and about your rights and your profile-settings options:

6. Right to information
According to the German law on data privacy, you have the right to be informed about the data stored about you as well as the right to having this data corrected, blocked and deleted. To contact us, access the contact details under legal information. To receive information, you must identify yourself as the person to whom the information relates. To enable us to quickly provide you with this information, please inform us about which data you are interested in.

7. Data security
The personal data used in the customer, transport partner, and employee login sections is transmitted via the internet in an encrypted form using SSL. We use technical and organisational methods to secure our website and other systems against loss, destruction, access, modification, and the dissemination of your data by unauthorised persons. Access to your customer account is possible only using your personal password. You should always treat your access information with confidentiality. When you have finished communicating with us, you should close the browser window and delete the browser history especially if you are using the computer with other people.

8. Downloading and printing out
You can also download this text in PDF format. To view and print PDF files, you require a PDF viewer which is available as a free of charge download, e.g. from Adobe Systems GmbH. You can create a printout with the Adobe Reader via the menu options File> Print.